Someone cares

Today I had a patient call me in to open the store so she could get her medication.  It wasn't a life sustaining medication, nor was she even out of it.  I knew this, but I still went in to help her.  But why?  Why would she do this to me?  Had you heard our short phone conversation you would have known.  Towards the end of our conversation she began to cry she said "I miss him (her husband) so much, he always took care of these things. He would have made sure I had gotten this on time." The truth of the matter was she was needing to feel like someone cared.  She wanted to know that when she is in need, that someone will take care of her.  So I took care of her.  I reassured her by coming in to unlock my store and provide her with medication that things will be ok.  If she forgets to get a refill on time, I will make sure any time she needs it I am there.  I didn't do it because she needed her medication.  I did it because she needed me.  She needed me to care when she felt no one cared.  That medicine was more important than anything she paid for today.  In my heart I know that, and that is why I went out of my way on a day off, a day my store is closed, to make sure she got the care she needed.  Not just the pill she needed, but the care she needed.